Am using chrisvicmall for the first time, my first order was intact, for my second order, it states that it has been picked up the same date it arrived, whereas, it has not been picked up. Money was deducted from my account for a 3rd shipping, yet i didnt ship anything, i later saw that the shipping was done by the admin for zero item (no item). I have complained and nothing was done. the customer service representatives does not respond each time i raise the issue. The phone number in the pickup unit is always switched off.
Your service is cool but your charges are so crazy , how can shipping charges be more the price of the product . And also you calculation for items per kg is stupid. Be specific, 1.2kg is 1.2kg not estimated 2kg for what. kindly also charges your cedis to dollar rate, is so sick. 5.55gh per 1$ for where .
Please do something about it, it taking all my money away.
Good service and customer relationship, but there is more room for improvement
Payment notification was been delayed and haven't been effected till now
J09881......I place 2 order,one was shipped.
0F1073....I place 2 order,it was shipped,but was removed in your lagos branch.
LX3346...I placed 3 order,2 was shipped.
ZR0123...I placed 2 order,one was shipped.
KF8996....I placed 2 order,one missing.
My goods was open wen giving to me in your branch.
This is my first time and am highly disappointed
You guys have poor service, and theives amongst your staff, items come incomplete and over charged and it is never resolved and you have some very rude and exploitative staff too. My business with you guys is finally ended and you can also kiss my affiliates goodbye too.
Very poor customer service. Especially the Lagos office. They don't process local shipping promptly. Lagos office phone lines are always switched off. Please work on this as it is affecting your clients.