Chrisvicmall Customers Reviews

Lagos office is a mess

Very good logistics company and trustworthy
But the rates are too high please, so check that for us.
We wouldn't like to leave CVM for another services
Thank you so much

Two of my orders were cancelled for almost a week now without refund.

You keep telling me to be patient. Is it that hard to refund.

Besides i got a call that this order-1708216615 is ready for pick-up and that the items were damaged with water in transit.

I was in your lagos office yesterday and i saw the extent of damage to my items.

Its just 31 out of 92 items that are intact.

Good service, reliable company and trustworthy.

Its just too good, I recommend Christvicmall for every one

my goods arrived in time excellence work.

Initial experience was poor but were able to within minutes resolve the issue and also deliver the package to us at my lawyer's office. Remarkable for a company in recognizing their mistakes and rigorously fixing it back to win back the customer. The Lagos office should be equipped with integrated systems to help make the processes seamless and smooth

its nice doing business and i trust your delivery. thanks for making China looks like home for me.

Very poor service. Some of my orders were canceled and was told my money Wil be refunded up til now haven't received my money yet. And still haven't received the goods yet. Still waiting for my goods to arrive. Wish I can give zero stars.

Great and fast delivery. I appreciate

I will advise u check ,your Lagos office they lack good communication and they give demurrage even after payment . pls try to check third incompetence. I am yet to receive my parcel after 3days payment for local shipping

Local shipments are not always shipped in time.
Customers are embarrassed with text of demurrage even when the customer had paid for the local shipment ,this is the second time I observe this.
uptil now cvm is still accruing demurrage debt for me even when I had paid for my local shipment. Six days now since my good arrived yet I have not collected it.
Let CVM look again into that area of local shipment and improve it especially when it is out of Lagos.
Thanks.

If I were to split your services, I would readily give a 5 star rating for your procurement and shipping as well as the transaction turnaround time of your China office. However, I have serious issues with the customer service response from your Lagos office (Medical Rd Ikeja); the laxity and lukewarmness with which one is treated is quite appalling; transaction turnaround time is bad.

The normal shipping was for a long process, i wasnt very happy with the order and you guys should work more harder and smarter, also the lagos contact should be more gentle in their way they talk to customers

Very poor communication,not an effective service especially for port Harcourt Delivery.

customers are complaining of your poor services. especially those of your staff at your lagos office. its appalling to report that one week after my goods have been duly cleared i have not received it.
your lack of attitude towards customers satisfaction will cost you your customers if you don't act fast

Very good. Its been great working with you.. Service was wonderful

This is the first time I will receive an email alert immediately my parcel was delivered to and collected at your China address. I think you guys have really improved. The arrival date too didn't exceed 14 days. Just keep on improving.

You need to improve at balancing your records so that you will not be debiting demurrage on customers for packages they have already collected.

Good communication with customer. Efficient service delivery. Thumbs up.