China Holiday Notification
From 1st of February 2021, order processing will be closed until 18th of February 2021. Our last shipment before China holiday starts will be on the 4th of February while the next shipment after the holiday will be on first week of March 2021.
From 10th of January 2021 to 30th of January 2021, please use chrisvicmall.org to place your 1688.com orders. Please note that your account still remains the same.
What you should know when using Chrisvicmall Purchase and Shipping Service
- We do not guarantee the quality of the goods you are buying. We are just your procurement/shipping agent and none of the goods belongs to us.
- Apart from the quotation given to you our platform, please note that sometimes there might be an additional shipping fee from the supplier office to our office. In most cases, this occurs when buying from 1688.com. The shipping fee is normally between $1 to $10.
- Note that it takes between 2 to 4 days for an item to reach our China office from the time we process it to the time supplier ship it to us.
- A processed order cannot be cancelled. This is because most suppliers do not accept the return of goods without good reason. Besides, it is time-consuming.
- When purchasing fragile items like television, phones, glasses, etc, our responsibility is to protect it well before delivery, however, we will not be held responsible for the damage.
- Sometimes there might be a delay due to out of stock of product, local delivery service inability to deliver the product on time. When such happens, please be patient.
- It is your responsibility to specify your product options as clear as possible. We procure based on the link and options you gave to us. Failure to do so might lead to cancellation of order or delay in processing of your order. We will not be held responsible due to inability to specify what you need.
- It is not our responsibility to provide item weight during purchase. Please make sure to check the weight of the item you are purchasing to avoid outspending your budget.
- When buying from 1688.com, please always use Aliexpress as a reference. It will help you to understand what you are purchasing.
- After we purchase and deliver the goods to you, if you would like to report any issue, you can do that within 7days of receiving the goods. After 7days, reporting of product issue is not accepted.