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Chrisvicmall Customers Reviews
You guys don't give update on packages on time. I placed an order for express shipping, but imy package arrived a week later- tantamount to normal shipping. You can also treat yiur customers better. I look forward to better services and up-to-date information about my parcel in the future. Thanks
Chrisvic Mall looks amazing but sincerely there is need for improvement in both you communication and update services.\\r\\n\\r\\nYour website need a massive overall (even i can design a modern and highly effective for your business at avoidable price) and your support and help desk need to be functioning. \\r\\n\\r\\nthere should be a reliable link to be able to get update ASAP.
I enjoy your service even tho the price of dollar is very high. you guys can do more better
Fast shipping from China to Nigeria (24 to 48hours) but very poor from Lagos to Enugu( almost 7days). Your local shipping fee is also too high please reduce it.
Please you need to work more on your communication channels there is slow pace on that.
Not minding the high rate of your shipping fee the service rendered by your staffs at your Lagos office is not encouraging at all. I doubt if I will be able to use CVM ever again cause there are better and cheaper logistics companies I have used before CVM.
Very good service. I'm impressed.
I will recommend Chrisvicmall.
your service is extremely bad. i lost my money on an order i made using your service. i will never use you service AGAIN.
a week ? the same time as people who paying for normal shipping, this is becoming very usual with you guys and it is really frustrating my business, we spend a lot on these items and we do not even get proper updates as to where or when the items will arrive Nigeria. Please look into all these.
Your new system is really annoying and frustrating . i cannot monitor my orders properly, i do not get updates for anything at all, whenever i request EXPRESS SHIPPING these days it takes Tom almost a week to ship my items which should normally take 24-48 hours, this is hurting business. this has happened severally times, you need to work on your website and go back to the old design and give customers proper updates, if we are paying 1$ for 470naira which is really high, we need to get the value for our money, why do i bother paying for express shipping when my items do not come to me until
Great service in delivery. God bless u.
The package came in a lot earlier than expected and I would have rated this experience 5 stars but for poor phone communication. I had to attempt twice before picking my package because no one was picking my calls and even when I eventually picked up there was still a delay.
Website updates have become very inconsistent and unreliable. When orders are placed, items gets mixed up.rnThe weight of each recieved item should be included in the details shown in the item received checker result, since your payment statuses dont specify which item has what amount charged. Seeing this would make a customer able to calculate my weight and cost estimates.rnI have currently been charged twice same amount and I cant even tell what particular Item or package is been charged, because i didnt get a shipment notification which has recently been delayed always
Dear ChrisVicMall (Elena),
I would like you to CANCEL and note that I am not owing the sum
of 4310.00Naira, because we have had a conversation about this before now.
Order Number: 1606142236
Order Number: 1606147534
I reported a case of my Damaged Goods/Items which I received at
"Lagos (Nigeria)9 Medical Road Opposite Zenith Bank, Ikeja Lagos Nigeria.
This Complete Product Packaging was HEAVILY Shocked by Rain and
COULD NOT be sold because of this reason.
Empty Package boxes. 1606142236 & 1606147534
Very good and perfect services but please try to update in terms of helping clients to trace a supplier identity and authenticity even if the customer got the contact online and not from alibaba :am sure that if you people attach a fee to that service, people will be willing to pay. Secondly I look forward to expecting you people expand your shipment service to sea shipping, for people dealing on bulky items ;that will be nice.
I really love this chrisvicmall logistics, but the problem I have with them is the high exchange rate, if they could reduce it I will appreciate it and love them more.
you charge high rate service likewise you didn't fulfil your promise likewiwe you didn't have good Care for your customer...I paid local fees and our agreement is to ship it to my door-step.. you told me to ship it at my door-step.. but when you send my goods it was not send to my door step.the driver was aasking to come to a place to collect my product...which it's unfair wasting my money for Byke after paid everything to you guys
It was a nice experience doing business with you
i am impressed with your service. my parcel got to me safely without any scratch and i will be doing business with you guys but work more on your guys on whatsapp,sometimes they don't respond on time both the ones in Nigeria and China. like i said, sometimes but the one in China is really trying.And kudos to my supplier too, very nice lady.
Is perfect and fast but I still recommend that you people should join the sea shipment for bigger goods. That will be fine.
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