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Chrisvicmall Customers Reviews
It came a day late. Express delivery should be given very high priority.
everything from china was ease but from lagos to abuja was not ,but i think china office should write the final destination on the goods to help lagos office in sorting goods.
they have all the means to please customers but yet they choose not to. they don't answer messages/ chats. ignore customers requests which leads to both pecel loss and demmurage charge.
this is my third time shipping with them and each time it is becomming more difficult to do bussiness with them.
This is wonder. More greese guyz
In fact your services are very good. However parcels that need delivery outside Lagos tend to receive poor attension after arrival at Lagos. If the customer does not follow it up the goods are dumped at Lagos even after the customer has paid for delivery to another state. Your tracking of the parcel at this point is not as good as your service before arriving Lagos. Once this is corrected you will attended 5 star.
I consider your service just good for the following reasons
1. You bought shipped and delivered the goods, that is good but
2. I did not get accurate tracking at all
3. I asked for pickup in calabar but you email me to pickup in Lagos and I have to make payment for local shipping before you ship it to calabar, all the while wasting time. I asked for calabar I read the cost, so next time just deduct it from my account and save me time.
It took you guys two weeks to answer my complaint.For a new customer that is absurd. rnrnDont use this number at all if nobody will pick it when someone is calling to complain. it pointless(+8613760808690).rnrnl made payment on the 9th send my notification, got a reply that on the 10th my acc will be credited. but you guys failed to do so incurring demurrage charges on my goods, cos the money I paid was for the rebilling of those goods to their final destination. Please i need those charges returned since the fault was from you guys.
Thank you Chrisvicmall. My parcel came in approximately 7days instead of the expected 14days. I'm really impressed.
I think that just as normal shipping has a good competitive discount from 20kg upwards, that such should be granted to tweakly shipping and express shipping too..
I also think that your delivery time for normal shipping should have be minimize to 5-7 working days like other company does, than your 7-14 days.
This is my second order. You guys have been wonderful. Keep it up and improve on your quick response rate to customers. Kudos!
I enjoyed Chrisvicmall services. But you guys have to improve on your online customer service at the Message/Inquiry section. They're slow to respond and at times, they don't respond at all. All the same, I enjoyed your services. I will still do more business with you because this is just the beginning. I've got my first parcel from China and I'm very happy. Overall rating: 90%.
Your services are good, timing and good but your fees are over 100% higher than other people's fee and that is affecting me ;especially from this time that I will be going into more bulky goods and been constant.
I paid for Express Shipping which was supposed to take 1-2 days for me to receive my goods but it took over two weeks from the day of Registration to the time it gets to Nigeria.
I have paid the shipment money with what I owed CVM-790 NAIRA in Ghana .
I paid 3490.90naira worth 57 cedis in all I owe CVM. THANK YOU. I RECEIVED MY PACKAGE SUCCESSFULLY
Pls, improve on customer-organization communications. Regards
I am impressed. Hope to do many more businesses with you and definitely better services from you .
You guys don't give update on packages on time. I placed an order for express shipping, but imy package arrived a week later- tantamount to normal shipping. You can also treat yiur customers better. I look forward to better services and up-to-date information about my parcel in the future. Thanks
Chrisvic Mall looks amazing but sincerely there is need for improvement in both you communication and update services.\\r\\n\\r\\nYour website need a massive overall (even i can design a modern and highly effective for your business at avoidable price) and your support and help desk need to be functioning. \\r\\n\\r\\nthere should be a reliable link to be able to get update ASAP.
I enjoy your service even tho the price of dollar is very high. you guys can do more better
Fast shipping from China to Nigeria (24 to 48hours) but very poor from Lagos to Enugu( almost 7days). Your local shipping fee is also too high please reduce it.
Please you need to work more on your communication channels there is slow pace on that.
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