New Users FAQs
Chrisvicmall Customers Reviews
Local shipments are not always shipped in time.
Customers are embarrassed with text of demurrage even when the customer had paid for the local shipment ,this is the second time I observe this.
uptil now cvm is still accruing demurrage debt for me even when I had paid for my local shipment. Six days now since my good arrived yet I have not collected it.
Let CVM look again into that area of local shipment and improve it especially when it is out of Lagos.
If I were to split your services, I would readily give a 5 star rating for your procurement and shipping as well as the transaction turnaround time of your China office. However, I have serious issues with the customer service response from your Lagos office (Medical Rd Ikeja); the laxity and lukewarmness with which one is treated is quite appalling; transaction turnaround time is bad.
The normal shipping was for a long process, i wasnt very happy with the order and you guys should work more harder and smarter, also the lagos contact should be more gentle in their way they talk to customers
Very poor communication,not an effective service especially for port Harcourt Delivery.
customers are complaining of your poor services. especially those of your staff at your lagos office. its appalling to report that one week after my goods have been duly cleared i have not received it.
your lack of attitude towards customers satisfaction will cost you your customers if you don't act fast
Very good. Its been great working with you.. Service was wonderful
This is the first time I will receive an email alert immediately my parcel was delivered to and collected at your China address. I think you guys have really improved. The arrival date too didn't exceed 14 days. Just keep on improving.
You need to improve at balancing your records so that you will not be debiting demurrage on customers for packages they have already collected.
Good communication with customer. Efficient service delivery. Thumbs up.
It took more than 14 days for normal shipping
In my candid opinion I think all the members of staffs in your Lagos office should be changed due to their incompetence and lack of professionalism. The goods I ordered arrived days ago and I haven't gotten it to Ibadan yet. After, paying the local fees over 24 hours ago my goods have been sent to me and I am constantly being threatened about demurrage. what a pity.
I don't like how the Lagos office is been run, how can I pay and pick my item and after a week I still received the embarrassing message that am owing please work on that, if it will take them to be using. computer to update immediately that will be great, love you guys, Chrisvicmall makes importation easy.
You guys are amazing.
I appeal that CVM should refund me the sum Of #3,220 charge of local shipping fee which was collected from my CVM account after i have requested for cancellation of local shipping services
But i understand the local shipping cost since am using lagos office. What is it for please i need a better explanations.
your services is amazing, the goods i ordered came promptly, just keep it up, and your customer care agents are responsive too, thanks.
It came a day late. Express delivery should be given very high priority.
everything from china was ease but from lagos to abuja was not ,but i think china office should write the final destination on the goods to help lagos office in sorting goods.
they have all the means to please customers but yet they choose not to. they don't answer messages/ chats. ignore customers requests which leads to both pecel loss and demmurage charge.
this is my third time shipping with them and each time it is becomming more difficult to do bussiness with them.
This is wonder. More greese guyz
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